Season 2 Episode12

Zendesk’s Owen McConnell on the changing face of the consumer and technology

07 June 2021 · 22 min

Owen McConnell is the director of commercial sales at Zendesk in EMEA and an IT veteran with extensive experience in software development.

McConnell has over 20 years’ experience in the design, development, implementation, and sales of Enterprise CRM systems.

His business expertise ranges acro ss areas such as service management, mobile field service management, sales and marketing management, helpdesk management, complaint management, and system integration.

In this What’s Next episode, McConnell shares how the COVID-19 pandemic had impacted both B2B and B2C business operations.

He also talks about digital transformation and the change in customer experience which has been aided by technology.

McConnell explains how Zendesk helps companies to scale and gives insight into the future of technology and business over the next few years.

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Episode 21
Advantage Air’s Crispin Cheadle on the best smart home solutions
26 July 2021 · 13 min
SMSPortal’s Charles Stretch and James Pearce on the future of SMS
Episode 20
SMSPortal’s Charles Stretch and James Pearce on the future of SMS
08 July 2021 · 27 min
Kobus Burnett discusses Seagate’s latest storage solutions
Episode 19
Kobus Burnett discusses Seagate’s latest storage solutions
30 June 2021 · 14 min
Golan and Green discuss the acquisition of Identity Experts by the Performanta Group
Episode 18
Golan and Green discuss the acquisition of Identity Experts by the Performanta Group
28 June 2021 · 23 min
First Technology’s Ryan Ramawoothar on how to become POPIA compliant
Episode 17
First Technology’s Ryan Ramawoothar on how to become POPIA compliant
23 June 2021 · 25 min
iOCO’s Simon Just on the future of the workplace
Episode 16
iOCO’s Simon Just on the future of the workplace
22 June 2021 · 23 min
Mike Styer explains how to start your SAP migration journey
Episode 15
Mike Styer explains how to start your SAP migration journey
21 June 2021 · 17 min
Pinnacle’s Ricky Pereira on the importance of data storage and protection
Episode 14
Pinnacle’s Ricky Pereira on the importance of data storage and protection
14 June 2021 · 14 min
The future growth of IoT with Informed Decisions CEO Pieter Pienaar
Episode 13
The future growth of IoT with Informed Decisions CEO Pieter Pienaar
09 June 2021 · 18 min
Zendesk’s Owen McConnell on the changing face of the consumer and technology
Episode 12
Zendesk’s Owen McConnell on the changing face of the consumer and technology
07 June 2021 · 22 min
GlassHouse SA’s Mike Styer on the importance of cyber recovery
Episode 11
GlassHouse SA’s Mike Styer on the importance of cyber recovery
25 May 2021 · 18 min
Brett Van Rensburg discusses the advantages and challenges of a hybrid workforce
Episode 10
Brett Van Rensburg discusses the advantages and challenges of a hybrid workforce
03 May 2021 · 15 min
Brett Orwin and Guy Shannon on how SMEs are being breached
Episode 9
Brett Orwin and Guy Shannon on how SMEs are being breached
26 April 2021 · 31 min
Jacques Malherbe shares his views on the change in work culture during the Covid-19 pandemic
Episode 8
Jacques Malherbe shares his views on the change in work culture during the Covid-19 pandemic
30 March 2021 · 17 min
Tertius Zitzke provides background on Adoption and Change Management (ACM)
Episode 7
Tertius Zitzke provides background on Adoption and Change Management (ACM)
29 March 2021 · 22 min
André Human explains why First Distribution prioritised adding the Dell Technologies CSG product line to its extensive range of offerings
Episode 6
André Human explains why First Distribution prioritised adding the Dell Technologies CSG product line to its extensive range of offerings
21 March 2021 · 13 min
Wayne D’Sa discusses some of the trends in the fibre industry
Episode 1
Wayne D’Sa discusses some of the trends in the fibre industry
28 February 2021 · 26 min
Reagile Moatshe shares some of the trends that are currently shaping the telecoms industry
Episode 5
Reagile Moatshe shares some of the trends that are currently shaping the telecoms industry
19 February 2021 · 24 min
Sean Sanders shares his outlook on how the cryptocurrency market will fare over the next five years
Episode 4
Sean Sanders shares his outlook on how the cryptocurrency market will fare over the next five years
17 February 2021 · 19 min
Garsen Naidu shares how Cisco has adapted to the COVID-19 pandemic
Episode 2
Garsen Naidu shares how Cisco has adapted to the COVID-19 pandemic
16 February 2021 · 19 min
Jonathan Hurvitz shares his outlook of the rental economy in SA
Episode 3
Jonathan Hurvitz shares his outlook of the rental economy in SA
10 February 2021 · 19 min
Natasha Bezuidenhout unpacks the status of the Microsoft public cloud in South Africa
Episode 32
Natasha Bezuidenhout unpacks the status of the Microsoft public cloud in South Africa
06 January 2021 · 20 min
Reid gives insight into the latest trends on Artificial Intelligence
Episode 31
Reid gives insight into the latest trends on Artificial Intelligence
17 December 2020 · 30 min
Johannes Kanis explores how the explosion of data in the last few years is creating new challenges
Episode 30
Johannes Kanis explores how the explosion of data in the last few years is creating new challenges
14 December 2020 · 19
Hymie Marnewick on the challenges facing the restaurant industry
Episode 29
Hymie Marnewick on the challenges facing the restaurant industry
04 December 2020 · 11 min
Ermano Quartero gives some background on what SD-WAN is
Episode 28
Ermano Quartero gives some background on what SD-WAN is
01 December 2020 · 15 min
Willie Jansen van Rensburg explains how the modern workplace has changed
Episode 27
Willie Jansen van Rensburg explains how the modern workplace has changed
24 November 2020 · 24 min
Nathan Ragovan discusses the acceleration of digital transformation
Episode 26
Nathan Ragovan discusses the acceleration of digital transformation
18 November 2020 · 23 min
Werner Herbst demos the Aruba Instant On
Episode 25
Werner Herbst demos the Aruba Instant On
11 November 2020 · 22 min
Barry Venter discusses the impact of the COVID-19 pandemic on Nashua
Episode 24
Barry Venter discusses the impact of the COVID-19 pandemic on Nashua
23 October 2020 · 17 min
Malebona Mokhutsoane explores the idea of Augmented Analytics
Episode 23
Malebona Mokhutsoane explores the idea of Augmented Analytics
21 October 2020 · 20 min
Dumisani Moyo discusses how SMEs can leverage technology to navigate disruption
Episode 22
Dumisani Moyo discusses how SMEs can leverage technology to navigate disruption
06 October 2020 · 22 min
Doug Woolley discusses why digital transformation is important for South African businesses
Episode 21
Doug Woolley discusses why digital transformation is important for South African businesses
02 October 2020 · 19 min
Chris Yelland explains the current state of South Africa’s power grid
Episode 20
Chris Yelland explains the current state of South Africa’s power grid
01 October 2020 · 23 min
Colin Erasmus shares his views on the heightened focus on information protection
Episode 19
Colin Erasmus shares his views on the heightened focus on information protection
30 September 2020 · 28 min
Justin Hume discusses the innovative Samsung Galaxy Z Fold 2 5G
Episode 18
Justin Hume discusses the innovative Samsung Galaxy Z Fold 2 5G
29 September 2020 · 23 min
Sivi Moodley discusses how the COVID-19 pandemic has accelerated the need for digitisation
Episode 17
Sivi Moodley discusses how the COVID-19 pandemic has accelerated the need for digitisation
07 September 2020 · 16 min
Neale Hill discusses the impact of the COVID-19 pandemic and lockdown on Ford South Africa
Episode 16
Neale Hill discusses the impact of the COVID-19 pandemic and lockdown on Ford South Africa
03 September 2020 · 21 min
Akhram Mohamed discusses the benefit of 5G for consumers
Episode 15
Akhram Mohamed discusses the benefit of 5G for consumers
06 August 2020 · 27 min
Marco De Ru discusses the impact of the COVID-19 pandemic and lockdown on MiRO
Episode 14
Marco De Ru discusses the impact of the COVID-19 pandemic and lockdown on MiRO
03 August 2020 · 14 min
Niral Patel discusses the impact of the COVID-19 pandemic on Oracle
Episode 13
Niral Patel discusses the impact of the COVID-19 pandemic on Oracle
22 July 2020 · 17 min
Phathizwe Malinga discusses how he is running SqwidNet remotely
Episode 12
Phathizwe Malinga discusses how he is running SqwidNet remotely
14 July 2020 · 19 min
Cathy Smith discusses the impact of the lockdown on her and how she is managing SAP Africa during this period
Episode 11
Cathy Smith discusses the impact of the lockdown on her and how she is managing SAP Africa during this period
13 July 2020 · 23 min
Jeremy Ord discusses the impact of COVID-19 on himself and his company
Episode 10
Jeremy Ord discusses the impact of COVID-19 on himself and his company
10 July 2020 · 25 min
Andy Higgins discusses how the COVID-19 pandemic has changed the way uAfrica operates
Episode 8
Andy Higgins discusses how the COVID-19 pandemic has changed the way uAfrica operates
09 July 2020 · 24 min
Gian Visser discusses the impact of COVID-19 and the lockdown on him
Episode 9
Gian Visser discusses the impact of COVID-19 and the lockdown on him
08 July 2020 · 25 min
Lillian Barnard talks about the impact of COVID-19
Episode 7
Lillian Barnard talks about the impact of COVID-19
07 July 2020 · 18 min
Reshaad Sha discusses the successful Liquid Telecom SA turnaround
Episode 6
Reshaad Sha discusses the successful Liquid Telecom SA turnaround
06 July 2020 · 27 min
Godfrey Motsa discusses MTN’s new 5G network
Episode 5
Godfrey Motsa discusses MTN’s new 5G network
03 July 2020 · 28 min
Magda Wierzycka discusses how the COVID-19 pandemic has changed Sygnia operations
Episode 4
Magda Wierzycka discusses how the COVID-19 pandemic has changed Sygnia operations
02 July 2020 · 28 min
Stephen Van Coller discusses how he is adapting to the COVID-19 pandemic
Episode 3
Stephen Van Coller discusses how he is adapting to the COVID-19 pandemic
29 June 2020 · 26 min
Shameel Joosub discusses the impact of the COVID lockdown on Vodacom
Episode 2
Shameel Joosub discusses the impact of the COVID lockdown on Vodacom
29 June 2020 · 26 min
Michael Jordaan discusses how the COVID-19 lockdown is affecting companies
Episode 1
Michael Jordaan discusses how the COVID-19 lockdown is affecting companies
29 June 2020 · 23 min

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