Microsoft’s Nadine Abou-Khalil and Karin Jones emphasise the importance of customer experience
S4, E11
Nadine Abou-Khalil is the Business Lead for Customer Engagement for Middle East and Africa at Microsoft, and Karin Jones is the Head of Business Applications at Microsoft South Africa. Abou-Khalil has over a decade of experience in Customer Engagement which includes Customer and Field Service, Customer Data Platform and Commerce and has worked with numerous global leaders. Jones has over 20 years of experience in the IT industry and has repeatedly demonstrated her ability to guide her teams towards achieving delivery and service excellence while addressing the technology needs of Microsoft’s South African customers. In this episode of What’s Next, Abou-Khalil discusses the main challenges that organisations face when creating a unique customer experience across multiple touchpoints.
15 Dec 21 • 26 min
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